FRequently asked Questions

How does Billing work?

How do I pay?

Are MVAs covered?

Who gets a copy of my receipt?

What payment methods are accepted for those paying privately?

Email and phone communication - Can I reach out to my therapist between sessions?

Couples and Family Counselling - How does it work?

Child and Adolescent Therapy – Who provides consent?

What is a 15-minute consultation?

How do I get prepared for a telehealth counselling session?

What is the Difference Between a Psychologist, a Psychotherapist, a Registered Counselling Therapist (RCT), a Registered Counselling Therapist-Candidate (RCT-C), and a Clinical Social Worker (RSW)?

I am of indigenous descent. Does Wholetherapy offer services specifically tailored for me?

I am a Veteran, what coverage is available for me?

I am a Newcomer to Canada, what services are available for me?

I am a Victim of a Violent Crime; do I have access to coverage?

I am an Active Canadian Forces Member (CAF); do I have access to psychotherapy services?

I have been injured at work and have coverage through Workers Compensation Board (WCB-NS), what tailored services does Wholetherapy offer?

I work in the Federal Government (Government of Canada), Do I have access to Psychotherapy Services?

I work in the Provincial or Municipal government sector; do I have access to psychotherapy services?

I have been injured in a motor-vehicle accident (MVA); how do I access psychotherapy services?

I am on leave from my healthcare position (NSHA or similar), what services are available beyond my employer-based coverage (like Blue-Cross)?